BEYOND THE SERVICE BY MB · Generated 15/10/2026, 22:46:20 KSA
Technical service report
Work order WO-6e67601c1d8901bfee0bc194 · Completed
| Customer | Hospital A |
|---|---|
| Equipment | Generic imaging system · ORIGINAL |
| Linked asset ID | ORIGINAL |
| Serial number | SYNTHETIC-001 |
| Service type | Corrective |
| Ticket category | Equipment failure |
| Unit operating status | Operational |
| Assignment method | Manual delegation |
| Assignment reason | Maintain area coverage while account engineer is at capacity |
| Engineer / region | Engineer B / Central |
| Fault category | Not recorded |
| Reported | 2026-10-02 08:00 KSA |
| Expected closure | 2026-10-04 12:00 KSA |
| Completed | 2026-10-04 10:00 KSA |
Review workflow
| Review state | Approved |
|---|---|
| Submitted by | engineer |
| Reviewed by | reviewer |
| Reviewed at | 2026-10-15T19:46:18Z |
| Review comment | Synthetic journey technical and cost reconciliation |
Check the approval status in the organization workspace. Review details in a local or imported copy do not confirm approval.
Service findings
Synthetic repair completed and verified.
Work performed
Replaced failed module and completed functional checks.
Cause or suspected cause
Synthetic failed power module
Checks and verification
Functional verification passed; no clinical use.
Recommendations
Monitor and complete the next planned inspection.
Reliability and repair
| Equipment down | 2026-10-02 08:00 KSA |
|---|---|
| Equipment restored | 2026-10-04 08:00 KSA |
| Recorded downtime | 48 h |
| Repair received | 2026-10-02 12:00 KSA |
| Repair returned | 2026-10-04 08:00 KSA |
| Repair turnaround | 44 h |
| Repeat-visit flag | No flag from available records |
Coverage and customer charges
| Coverage basis | Chargeable |
|---|---|
| Labor coverage | Chargeable |
| Parts coverage | Chargeable |
| Coverage reference | Not recorded |
| Coverage expiry | Not recorded |
| Customer labor charge | 1,500 SAR |
| Customer parts charge | 500 SAR |
| Other customer charge | 0 SAR |
| Recorded extended warranty fee | 0 SAR |
Backup / loan continuity
| Request | Status | Coverage | Planned days | Customer offer · SAR |
|---|---|---|---|---|
| OPS-7e20ba48-2509-4100-94d8-76193e12bb8b | Returned | Chargeable | 7 | 805.0 |
Loan offers are estimates, not invoices. A Down assessment is explicitly recorded; it is not inferred from unstructured report text.
Activity and cost summary · For internal review
| Expected total activity hours | 8 |
|---|---|
| Actual field service hours | 3 |
| Actual travel hours | 2 |
| Actual office / administration hours | 1 |
| Actual sales support hours | 1 |
| Actual installation hours | 0 |
| Total actual labor hours | 7 |
| Hourly labor cost | 100 SAR |
| Parts cost | 300 SAR |
| Travel expense | 80 SAR |
| Other direct cost | 20 SAR |
| Total direct cost | 1,100 SAR |
| Recorded base service charge | 2,000 SAR |
| Installation fee | 0 SAR |
| Total recorded revenue | 2,000 SAR |
| Direct contribution | 900 SAR |
Report prepared from the recorded service details. Confirm technical findings and approval status before sharing. Engineer approval and customer acceptance must be recorded separately. Missing information is shown as not recorded. Displayed amounts are rounded; totals use the underlying recorded values.
Engineer approval: ____________________ Date: __________
Customer acknowledgement: ____________________ Date: __________
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